This policy explains how EconoMonitor plans renew, how to cancel, and when we give refunds. It forms part of our Terms of Service.
How plans renew
- Monthly plans renew every month on the date you first subscribed.
- Annual plans renew every year on the date you first subscribed. We email you a reminder before each annual renewal, with the date and the amount.
- Your quote or order form states the price, billing period and renewal terms before you pay, and your receipt confirms them.
How to cancel
- Cancel at any time through the billing link in your receipt (Stripe customer portal) or by emailing billing@economonitor.com.
- After you cancel, you keep access until the end of the period you have already paid for. Your plan then ends and you are not charged again.
Refunds
- Monthly plans: you can cancel at any time. We do not refund partial months.
- Annual plans: if you ask within 14 days of your first annual payment, we refund it in full. After 14 days, you keep access until the end of the year and the plan does not renew. If you forget to cancel and an annual renewal is charged, ask within 14 days of the renewal date and we will refund it.
- Peer reports and other one-time products: these are delivered digitally. If a report contains a data error that we confirm and cannot correct within 5 business days, we refund it in full.
- Custom analysis and enterprise agreements: scope, price and delivery date are agreed in writing before work starts. Refunds follow that agreement.
- Service problems: if we remove a core feature of your plan, or the service is unavailable for an extended period, contact us and we will offer a fair pro-rata refund.
Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
Price changes
We give at least 30 days' email notice before a new price applies to your plan, so you can cancel first if you wish.
Failed payments
If a renewal payment fails, we retry it and email you. If it still fails, paid features are paused until payment is updated. Your saved items are kept for 30 days.
Contact
billing@economonitor.com
Douglas Insights, Inc. (EconoMonitor), 651 N Broad St, Suite 201, Middletown, DE 19709, United States.